Privacy Policy

Last updated: December 11, 2025

Selly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Telegram bot service.

1. Information We Collect

When you use Selly, we collect the following types of information:

• Telegram User Data: Your Telegram user ID, username, and chat ID to provide our service
• Shopify Store Data: Through OAuth authorization, we access your store's orders, products, and sales data to answer your queries
• Usage Data: Query history, timestamps, and interaction patterns to improve our service
• Payment Information: Processed securely through Stripe; we do not store your payment card details

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your queries about your Shopify store
• Send you daily or weekly summaries (if enabled)
• Process payments and manage subscriptions
• Improve and optimize our service
• Communicate with you about service updates

3. Data Storage and Security

Your data is stored securely on our servers hosted on Railway. We implement industry-standard security measures including:

• Encrypted connections (HTTPS/TLS)
• Secure OAuth 2.0 authentication with Shopify
• Access tokens stored with encryption
• Regular security audits and updates

4. Third-Party Services

We use the following third-party services:

• Shopify: To access your store data via their official API
• Telegram: To deliver our bot service
• Stripe: To process payments securely
• OpenAI: To process natural language queries
• Railway: To host our application

5. Data Retention

We retain your data for as long as your account is active. If you disconnect your Shopify store or stop using Selly:

• Your Shopify access tokens are immediately revoked
• Your query history is deleted within 30 days
• Payment records are retained as required by law

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Disconnect your Shopify store at any time using /disconnect
• Export your data upon request

7. Children's Privacy

Selly is not intended for users under 18 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@getselly.shop